Hi LODNDEJ,
Thanks for your feedback!
You should be able to use your balance to pay for items and we usually use that first before your bank or credit card.
We would probably need to see what is happening and since this is a member to member forum, we wouldn't have access to the information we need. If you haven't already, please reach out to our customer service team with the details by clicking "Contact us" on the PayPal website or through Twitter or Facebook.
- Marily
... View more
