I found no other way to reach company president and Scott Thompson, so I will post here hoping Paypal monitors this site. I would welcome comments from others as well. I responded to a recent customer service survey about an unresolved problem that is significant enough to send me looking for paypal alternatives!! From what I hear, it is a notorious issue: many people are unable to use their credit cards to pay as promised, even after spending more than two hours in customer service calls and working through the possible problems proposed in email and online documentation. Conversely, and coincidentally, I had a problem with netflix recently, and just got off the phone their customer service. I wish paypal had THEIR customer service system. A) She was fluent English-speaking, likely as a first language; B) She knew how to work around every problem I was encountering with patience and good humor; and C) the problem was solved in less than 15 minutes. The individual representative at paypal was most courteous, however, he was not empowered with adequate information to resolve my client's problem. Further, it appears there is a systemic problem that needs to be repaired at the programming level. If this continues, paypal will be seriously impacted over time. My WHOLE REASON for using paypal is to be able to process credit card payments from my clients. As a small business consultant, I had until now been recommending paypal enthusiastically as a low-cost way to accept credit card payments from clients. I will not be able to continue to use paypal for my business, nor continue to recommend this option. Surely others will follow. Thank you for your attention to this matter. It's such a goooood idea and so much is right, but this is a glaring, and in this business consultant's opinion, life-threatening problem.
... View more