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Hi asaf,   Sorry to hear this happened to you. I would definitely recommend you to open a dispute since the item you bought is not as the one described by the seller. You will be communicating with the seller directly in the dispute; however, if the seller is still not willing to help, you can then escalate it to a claim. Once the claim is opened, we’ll review it and decide on the refund.   This is how to open a dispute: https://www.paypal.com/uk/webapps/helpcenter/helphub/article/?articleID=FAQ957&m=SRE&url=https%253A%252F%252Fokminternal.paypal.com%252Finfocenter%252Findex%253Fpage%253Dcontent%2526id%253DFAQ957%2526actp%253Dsearch%2526viewlocale%253Den_GB&answerId=16777222&searchId=1411634519142&rankId=7   This is how to escalate a dispute to a claim: https://www.paypal.com/uk/webapps/helpcenter/helphub/article/?articleID=FAQ1677&m=SRE&url=https%253A%252F%252Fokminternal.paypal.com%252Finfocenter%252Findex%253Fpage%253Dcontent%2526id%253DFAQ1677%2526actp%253Dsearch%2526viewlocale%253Den_GB&answerId=16777217&searchId=1411637209430&rankId=2   Hope this helps.   Thanks for posting. Monika ... View more

Hi dinhhang89,   Welcome to PayPal Community Forum!   If you have a PayPal account registered in Vietnam and want to receive an item in a US address, unfortunately it’s not an option. What you can do instead is to receive the item in a Vietnamese address and send it to the US address using a local shipping method instead.   For more information about shipping addresses, I would advise you to contact our Customer Support team.   Monika ... View more

Hi Gabrielius,   Welcome to PayPal Community Forum!   Sorry to hear this! If you're still experiencing issues after you've completed all the steps to lift the limitation, I would suggest contacting our Customer Support directly so we can review this for you as soon as possible.   Monika ... View more

Hi c5mpl,   Welcome to PayPal community forum!   So sorry to hear you’re experiencing this at the moment. Have you contacted eBay’s customer support regarding this?   I would suggest you to visit eBay’s social media channels to get a quick response.   Twitter: @AskeBay  Facebook: https://www.facebook.com/eBay.co.uk   Hope this helps! Monica ... View more

Hi reddragonlampwo,   Welcome to our community forum!   So sorry to hear you were having problems with your payments. There have been no reported issues on the PayPal side.   If you’re still experiencing issues today you can contact our customer support team. I’m sure they can review this for you.   Thanks for posting!   Monica ... View more

Hi rdg4545,   Welcome to our community forum!   As snowshoe mentioned to Pushka - you can contact our customer support for assistance as they can check this further for you.   If you prefer, here is a link to the Community forum of our developer site and they are experienced on the technical side: https://developer.paypal.com/webapps/developer/support. You can also contact them via Twitter @PayPal_MTS.   Hope this helps!   Monica ... View more

Hi Gavin_marcus,   Welcome to our community forum!   Yes, Kernowlass is right! Let me just add that you can request a refund up to 60 days after you pay for your item. If the seller won't refund your money, you have 45 days from the date you paid for your item to file a dispute.   Here's how to file a dispute:   Log in to your PayPal account. Click Resolution Center. Click Dispute a Transaction. Select the transaction you want to dispute, and then click Continue. Select I have a problem with an item I purchased or I want to report a transaction that I didn't authorize. Click Continue. Follow the instructions to finish opening your dispute. Thanks for posting!   Monica ... View more

Hi Beezo,   Welcome to our community forum!   Kernowlass is totally right. This is indeed a typical scam and we will never ask you for tracking number or to send an item before you receive a payment.   If you haven’t deleted the email yet please forward the suspicious email to spoof@paypal.com without changing the subject line and delete the email from your inbox.   We'll review this information carefully. We can usually let you know the results of our review within 3 business days.   Thanks for posting!   Monica ... View more

Hi RogueWraith909,   Welcome to our community forum!    This sounds to me like you have a pending authorisation in your account.   When you have authorised a payment to a merchant, you have agreed to make a purchase for a specified amount. With a basic authorisation, your payment will show as 'Pending' in your PayPal account until the merchant captures it. A capture is when funds move from your PayPal account to a merchant's PayPal account. After the capture the transaction will show as 'Complete' in your account and you will be notified in an email from PayPal that your payment is captured. In my experience, merchants can capture the payment straight away; however in some instances they may need to capture the payment at a later date. For example they may need to confirm item availability, assemble your goods or account for late changes to the order.   Can I ask if you have reached out to your merchant about this?   Monica   ... View more

Hi Mowgli,   Welcome to our community forum!   What snowshoe mentioned is completely right. Contacting customer support will certainly help here.    You can also contact us through our other social media channels. We are available 24/7 to answer private messages sent through our Facebook page (http://goo.gl/4BO8de) and respond swiftly to any tweets directed towards @AskPayPal!   Since our interface is new we would also appreciate your feedback about this. Would you mind using the feedback button at the bottom of your home page to send it straight to our website team?    Why don't you come back here to let us know how did you get on?   Monica ... View more