Sure.
First email from PayPal:
Hello xxxxx xxxxx,
To protect you from problematic transactions, we sometimes request additional information about PayPal payments. We need more information about this transaction. Please log in to your PayPal account, click the "Resolution Center"tab, and provide more information by 6/16/2011. We recommend that you not ship the item until our investigation is complete. If you've already shipped the item, please log in and let us know where you shipped it. We have placed a temporary hold on the funds until we complete our investigation. If you need to provide information by fax, click and print a cover sheet: https: //www .paypal. com/us/cgi-bin/?cmd=_complaint_resolve_tracking_fax&cid=PP-001-xxx-xxx-xxx Please fax proof of shipment or proof of refund to xxx-xxx-xxxx. ----------------------------------- Transaction Details ----------------------------------- Buyer's name: xxxxx xxxxx Buyer's email: xxxxx at xxxxx.com Transaction ID: xxxxxxxxxxxxxxxx Transaction date: Jun 9, 2011 Transaction amount: $8.44 USD Invoice ID: xxxxx Your transaction ID: xxxxxxxxxxxxxxxx Case number: PP-001-xxx-xxx-xxx Thank you for your cooperation. Thanks, PayPal Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click the Help link in the top right corner of any PayPal page. PPID PP943
And the final email from PayPal:
Hello xxxxx xxxxx, We've concluded our investigation into the transaction detailed below. Because we determined that you did not meet the eligibility requirements for the PayPal Seller Protection Policy, you are being charged for this reversed transaction. We've returned the funds to the PayPal account holder, and your account will be debited for the amount of this transaction. ----------------------------------- Helping ensure safe transactions ----------------------------------- Most of the payments you receive will be from, honest buyers. PayPal wants to help ensure that your transactions are as safe as possible. You can often reduce your risk by paying close attention to payment details and unusual requests. * Watch for address inconsistencies: It's fairly common for a buyer's shipping address to be different from the billing address. In some cases, though, it could indicate fraud. For instance, a high-priced item that has a billing address in one country and a shipping address in another may be suspicious. * Beware of unusual requests that could indicate suspicious activity, such as: - Buyers who want rush shipment at any cost - Buyers who send partial payments from different PayPal accounts - Do not make payment in full Go to the PayPal Security Center for more information. ----------------------------------- Transaction Details ----------------------------------- Buyer's name: xxxxx xxxxx Buyer's email: xxxxx at xxxxx.com Transaction ID: xxxxxxxxxxxxxxxx Transaction date: Jun 9, 2011 Transaction amount: $8.44 USD Invoice ID: xxxxx Your transaction ID: xxxxxxxxxxxxxxxx Case number: PP-001-xxx-xxx-xxx Thanks, PayPal Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click the Help link in the top right corner of any PayPal page. PPID PP951
See, I only sell intangible goods for instant online delivery. (sometimes more than 4000+ items a month) and its nice that PayPal wants to check in on random transactions, but the case always defaults against me because its an intangible item, even when I have an affidavit of successful reception from the buyer. In the above case, I have to contact the buyer and explain why they need to resend payment again, in a new invoice that I have to email to them.
I've also tried many times to submit thorough explanations and buyer affidavits via fax to PayPal, still resulting in the loss of the inquiry.
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