Thank you for your quick answer. Point 1 doesn't apply, since I'm refunding directly from PayPal, using PayPal Refund, not via any bank. Point 2 explains that a delay can happen due to the time it takes to do the bank transfer of the customer to PayPal. That makes sense to me, but how do I find out the current status? How many days does it usually take to complete such a payment into PayPal? My customer is worried, and I don't have an answer for him. I'd either like to give a general assurance, like "it will take about 10 days" or a specific assurance, like "it will happen this Thursday".
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