I purchased an espresso machine. When I received it, the portafilter was broken and the machine was for a much cheaper model than described. I opened a case in the Resolution and got a reply "in my favor"- to send the item back at my expense (circa $50) and the seller would refund my original purchase price. I do not want to return the merchandize to the seller. I will be out of the espresso machine and there isn't another machine available at this time. Why should I be punished for the seller's "mistake". I am willing to live with the machine not as described. However, the portafiller is broken and dangerous. The seller must have known it was broken; because it is obvious upon even casual inspection. So I want to have the portafilter either fixed, or a replacement portafilter sent to me at the seller's expense. If the ebay and paypal guarantee only mean that you will have your money returned when you return the item and there are no consequences for sellers who misrepresent their merchandise, it is not much of a guarantee. How do I keep the case open or dispute the decision made by the Resolution Center?
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