@minaise wrote: @mbj120 wrote: I reported it via their website and got an email response: Your question has been received. To review the status of your ticket, click on the link below. And of course - no link. This kind of stuff ticks me off no end. Where/how did you report something to get a ticket on Paypal (on their udpated webpage that I don't use?) I can't recall seeing any such option when I contact them I just get the notificaiton (heh that works): "Thank you for contacting PayPal. This is an auto-acknowledgement confirming receipt of your message. Please do not reply to this message. One of our representatives will be responding to you within 24 hours. If you have questions that require immediate resolution, please log into your PayPal account and click "Contact Us" at the bottom of any page. We look forward to assisting you." Then usually within 24-48hrs I do get the same old "copy and paste" reply again about we're doing everything we can and we appreciate your patience in this matter...to which you CAN reply on normal email and get another reply from another person wth the same message in a slightly other order of the words, I call these replies "copy and paste" replies, cause I swear they have these saved somehow and just click which reply to send depending on the topic at hand... 🙂 You would ask that! Of course, now I can't find how I did it. I just wandered around until I found a way but now can't replicate it. The response I got came from: PayPal Merchant Technical Support <email adrs was here> With the subject line: PP MC email notifications [Incident: 141003-000194] The rest of the email: Your question has been received. To review the status of your ticket, click on the link below. Discussion Thread Customer By Web Form ( 10/03/2014 09:06 AM Have not received any email notifications/receipts from PP Debit MC since Monday 29SEP. I see in the forum that I'm not the only one with this issue and it seems to have been going on a while.... I changed my email address from [link removed] to gmail (thinking it might be charter.) Obviously it's not on my end. I have no clue which product listed below that this applies to so I'm going to guess. ...........end of email The web form I filled out had a few drop down boxes to define the problem. Of course I can't remember what they were. The biggest kicker? When I went to the resolution center and tried to display the incident # - the response was: incident not found. Did I mention how much this kind of stuff ticks me off? Argggggghhhhhhhhh!!!!!
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