Ok, i was selling Fifa 14 - FUT coins, virtual coins for a game. A User purchased these coins and i recieved a payment the therefore were on to the game a bought an item the users had detailed therefore giving him the coins. A few hours later i recieve an email, saying the user claims that buyer did not have permission of the user when buying the product therefore Paypal have took the funds temporarily as the claim is investigated. However i when i try resolve the problem i am giving the following options: I have posted the item and I can provide proof that the item was posted through an approved postal service to the address on the Transaction Details page. I have not posted the item and I will refund the payment I have refunded the payment for this transaction As my product was virtual the there is no approved postal service and the user has recieved the product how can i resolve this? and either get my product or the money owed? Please Help
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