PayPal Community

So, after that nice email from PayPal, it still doesn't work?!? That is unreal (but unfortunately, par for the course)!  (guess the emoticons aren't working, either!)   I haven't tried it in the last few days, so don't know whether I'll have the same experience. I've been using Etsy's shipping labels instead, though I'd rather have the old PayPal multi-order shipping because I like to keep a hard copy of my label receipt & that always printed the label, plus a receipt on the same page, which was perfect. Why oh why don't the programmers leave things alone when they finally have something that works?!? They always think they've got something better & most times, it's like going backward instead of forward......very rarely do they come up with something new that's better. You don't try to improve on perfection! If you have something that works like a charm.....LEAVE IT ALONE!!!!! ... View more

I also used the "ship now" link today. I agree with others that part of having an account with PayPal was the benefit of multi-order shipping, whether it was a PayPal transaction or not! I've been with PayPal for yrs. (have a business acct.) & that was part of the original package. There was nothing in the "rules" that said it had to be a transaction through PayPal. I've always told everyone how easy & safe PayPal makes online transactions for both sellers & buyers. However, it seems they are getting away from some of the original reasons why I joined them in the 1st place.   For all you technical genuises out there, a major update should not be such a problem. The classic site always worked beautifully. But just like a lot of other sites, when they thought they could do it bigger & better, quality started breaking down. Fix the multi-order shipping & we won't have to use the link. Otherwise, a lot of the sites where I have my shops have started offering shipping labels, as well as many other ways to pay for purchases, so you might start losing business! ... View more

Thank you for that new link. The one I put up here that I used several yrs. ago no longer works. I haven't tried this, but will next time I need to use the multi-order shipping. I saw where the one you supplied worked for someone else :) ... View more

Thanks for your information! 🙂 ... View more

I don't know whether this will help anyone else, but I found a solution someone used for this same thing in the forum when it happened a long time ago. They said to enter this link in your browser & it should fix it. In fact, I think I used it several yrs. ago, so don't know whether it still works, but when I need to use multi-order shipping again; if it doesn't work, I'm trying this: https://www.paypal.com/us/cgi-bin/webscr?cmd=_bulk​-ship Hope it helps! 🙂 ... View more

Thanks so much! At least I know it isn't just me! 🙂 ... View more

Just heard back from PayPal again!!! This is the response I got from my last email:     Thank you for contacting PayPal Customer Support. Our developers are working as quickly as possible to get the issue resolved, however we have not been given an estimated time as to when it will be resolved.  The link that was provided will always be a work around. Additional questions? You'll find answers at our improved Help Center. Click "Help" in the top right corner of any PayPal page to get started! Sincerely, PayPal Customer Solutions PayPal, an eBay Company   ... View more

This is the latest reply I've received from PayPal about the multi-order shipping problem we've all been having. I was surprised that it was answered only a few min. after I sent another email to PayPal! So, at least, we know they are trying to do something about it:   Thank you for contacting PayPal Customer Support. Our developers are working as quickly as possible to get the issue resolved, however we have not been given an estimated time as to when it will be resolved.  The link that was provided will always be a work around. Additional questions? You'll find answers at our improved Help Center. Click "Help" in the top right corner of any PayPal page to get started! Sincerely, PayPal Customer Solutions PayPal, an eBay Company   There are numerous posts about the XML errors & multi-order shipping on the business board, so for those of you just joining, there are a couple of solutions we can use until they get this fixed.   ... View more

If you'll check the main forum board, you'll find numerous posts about this problem with the multi-order shipping. This has been going on for over 2 wks. (for me) now, so I can understand your frustration about it. One member did provide a link that has worked for me: https://www.paypal.com/us/cgi-bin/webscr?cmd=_bulk-ship   However, I agree with you. PayPal needs to fix this! They don't seem to be very concerned about it & that should not be happening. They make money off our accounts, so this should not be a problem for their customers. And it shouldn't be a problem for their technical dept. to fix!!! I contacted them over the weekend & this is the email I received back this morning:   "Thank you for contacting PayPal. I understand your frustration regarding this matter.  The link is broken but MultiOrder Shipping has been working. If you go to www.paypal.com/mos , it will take you right into the shipping options to import or create new orders.  Please let me know if you need more assistance. Thank you for being a valuable member of the PayPal community. Sincerely, Tammie Consumer Support PayPal, an eBay Company"   I just got through emailing them again, because I'd asked when we could expect the link to be fixed, & "Tammie" didn't bother to answer that part of my email. Will let you know when & if I hear anything else from them. In the meantime, there are 2 workarounds to use, one provided by another post & one in the PayPal email. I guess we have to be satisfied with that for the moment! Good Luck (to us all!) ... View more