Hello,
Can anyone help me or direct me to someone who will take this issue seriously.
On the 27th October 2018 a order when through on <removed> ( 3 x £50 PSN cards). I was totally unaware of this up until the 31st October where paypal sent me email saying they payed for the items since i did not have the funds to cover it. I log into paypal immediately and see my balance in the -XX. I contacted paypal regarding this issue for an unauthorised purchase, they got back to me saying it is all legit that they checked the IP and closed it in the merchants favour. I am 100% sure no one used my account as i am the only one to use it, i have not clicked on any phishing links, i always check the email id to see it it is being masked. I contacted them again and said they can try the "item not received approach". which they did. And again they say that <removed>had sent the item. I did not check this earlier but <removed> did indeed send an email. If you know how <removed>works is that they send you a link which directs you to a section of their site where you can write/redeem the code. so i click the link and it redirects me to my account order history. Note i do have an <removed> account and i was able to check the order history and on there it clearly says order CANCELLED, you can view it further and it also says REFUNDED. i have clear proof (screenshot of this). I also have proof that the link redirects me to my account history. I have contacted them 3 times with no response it has been over a week. Paypal is now pressuring me to cough up the payment. i have also contacted <removed> and am awaiting for a response, since that is where the payment went. Please does anyone know what i can do? Any help would be appreciated thanks.
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