I have to agree with @FinalWord on this one. I've contacted paypal customer service several times for the same issue and no one seams to have an answer, they seam lost and confused, and they get offended when they have no idea what I'm talking about. I'm coming to the conclusion that the majority of paypal customer service representatives have no clue what they're saying. Only when you get transferred to a 2nd level support they understand a little more. I also created a ticket under paypal.com/mts and the person answered the question just to close the ticket, but never made sure I was satisfied with the answer. In conclusion, I think that paypal has to provide better training to its CS team, so they can really help us, of just close that department and let us figure it out on forums or better tutorial pages.
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