Hi i know this is really late response, but i only just had this problem occur today with one of my subscriptions. Same thing as you guys i had my old debit card updated with a new number and i caused one of subscription payments to fail. I got the same e-mail as KIDRATINGS and couldn't figure out how to proceed from there. It took me a few minutes but i figured it out. Once you have added/updated your card onto paypal click the history tab on the My Account page. Then use the date ranges by clicking on the calenders to search as far back as you need to, to find when your subscription started, and click the orange "Show" box. It should bring up a list of transactions within that date bracket. Your looking for a payment that has "Subscription Creation To" in the "Type" column. This is the origin of your subscription and should have a details link. It'll bring up a subscription details page for which to complete the instructions the email includes: 1. Click the link above to go to log in and go to your Subscription Details. 2. Under 'Subscription Funding Source' choose a different funding source from one of the drop-downs. If there are no other funding sources available, add a new credit card: 3. Click the 'Profile' subtab 4. Choose the 'Credit Cards' link from the Financial Information column 5. Click 'Add' 6. Follow the on-screen instructions to add a new credit card to your PayPal account I hope this helps everyone who has this trouble, had me frustrated for a while. I'm surprised that the support teams dont know how to do it or just blank you, normally i get good support when i've needed it. It really only took me a little time to look for a problem caused by the automated e-mails poor conveyance in explaining the process and to hear from you guys that the support guys haven't been able to figure it out is a tad worrying. Just make the email easier to understand PayPal and it'll be good. But i digress, i hope this answers most of your problems.
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