I have been a PayPal customer for nearly 15 years but I am now searching an alternative service. Over the years PayPalhas helped me with a few buying and selling problem. I have always found them fair in the past but now I have had enough. I recently ordered a cell phone and it was advertised as a world phone showing ability to operate on 3G: WCDMA 850/1900/2100MHz & 2G:GSM 850/900/1800/1900frequencies. Actually the ad has still not been changed and they are still selling phones.. Minutes after the phone arrived I noticed it was not the world phone but the Euro version which does not operate on the 850Mhz I need here. So after a lot of emails with Comebuy and PayPal I escalated the dispute to a claim. I had always maintained I would be happy to package up the phone and ship it back at the sellers cost. I even went so far as to say I would eat the original shipping costs. I had ordered the phone in good faith that they would deliver the model the advertised. PayPal decide that I should pay to ship it back. What did I do that I should be out of pocket to ship it back? I truly believe that Ebay and PayPal will feel the pinch over the next few years as more payment services become common place and the deep tie between the colours both of them in a bad light. So to sum it up Paypal you are about to loose several thousands of dollars a year in business. A drop in the bucket I know but as more people find other services the thousands become hundreds of thousands. You have had a good run PayPal but I think without a over haul very soon it will be a long slide. Thanks for the good days but they don't seem to out way the cost and lack of service these days.
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