Hi, I posted an ebay item 10 days ago, using Royal Mail first class, signed for, service. The buyer has not received the item. The transaction was completed through Paypal. The Royal mail website states they have the parcel so neither myself nor the buyer are at fault. The parcel was sent signed for delivery, the buyer has checked their local sorting office but it is not there. With my agreement they have now opened a dispute to claim a refund. Do I just refund and lose the money and the item (RM compensation will not cover the whole cost)? At the moment I have replied to the dispute by giving postage information but not the refund, are ebay involved at this point and looking at our case or am I just sending my buyer the information she already has from me? If I refund do I have any way to claim money back from ebay? I realise it's not their fault either but do they have insurance to cover situations like this? I have just had another thought, am I not covered by Paypals 'seller protection'? I have now asked the buyer to open a case through Paypal but the system wont let her as she has already opened the case through Ebay so does this mean I lose any protection I had with Paypal? Thank you so much for any advice!
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