Hi muktha,
Welcome to the Community Forum,
Since this is an issue with your PayPal Access card I would recommend that you contact Prepay Solutions on +44 (0)845 505 8801. (Opening hours: Monday to Friday: 8.00am – 7.00pm. Saturday and Sunday: 9.00am – 5.00pm.)
They should be able to resolve your refund issue.
I hope this helps. Let me know how you get on.
Rachael.
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