We are receiving some messages like this: "Automatic payments from [user] have failed 1 times. As a result, we won't attempt to process these payments again. Please contact your customer direct to collect the outstanding balance." What is this supposed to be? Try a payment once, then suspend the subscription? Why on earth would you not retry it, and why would you change this from how it used to work? Please can this be reversed and payments retried several times before being cancelled? By the way, this subscription started life as a S- subscription, it's morphed into an I- subscription now. Stefan
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