Skip to main content

PayPal Community

  • Dashboard
  • Send and Request
  • Wallet
  • Business
  • Help
Log in
  • Welcome
    • Guidelines
    • News and Events
    • Suggestions for PayPal
    • General Discussions
  • PayPal Help Community
    • Managing Account
    • Transactions
    • Wallet
    • Security and Fraud
    • Products & Services
    • Reporting
  • MTS Community
    • PayPal Upgrade Community
    • PayPal Payments Standard
    • REST APIs
    • NVP/SOAP APIs
    • SDKs
    • Sandbox Environment
    • PayPal Reporting
    • Payflow
    • Ideas for MTS
    • Client-side Integration
    • Server-side Integration
  • The Archives
    • PayPal Help Community Archives
      • Managing Account Archives
      • Transactions Archives
      • Wallet Archives
      • Security and Fraud Archives
      • Products & Services Archives
      • Reporting Archives
    • Help Community
      • PayPal Basics Archives
      • Payments Archives
      • My Money Archives
      • My Account Archives
      • Disputes and Limitations Archives
      • Products and Services Archives
      • PayPal Credit Archives
    • Merchant Community
      • Merchant Products
      • Business Tools Archives
      • Reporting Archives
      • Managing Risk and Fraud Archives
    • Help Archives
      • About Business (Archive)
      • About Payments (Archive)
      • About Settings (Archive)
      • About eBay (Archive)
      • About Protections (Archive)
      • About Products (Archive)
    • Social and Your Voice Archives
      • Off Topic (Archive)
      • My Feedback for PayPal (Archive)
    • About PayPal Archives
      • Watercooler (Archive)
      • Tax Information (Archive)
      • Fees (Archive)
      • eBay and PayPal (Archive)
      • Coupons and promotions (Archive)
    • My Account Archives
      • My account settings (Archive)
      • Account limits and verification (Archive)
      • Account balance (Archive)
      • Bank accounts and credit cards (Archive)
    • Payments Archives
      • Sending money (Archive)
      • Receiving money (Archive)
      • Refunds (Archive)
      • Donations and Fundraising (Archive)
    • Disputes and Security Archives
      • Disputes and claims (Archive)
      • Fraud, phishing and spoof (Archive)
    • My Business Archives
      • Merchant services (Archive)
      • Reporting and tracking (Archive)
      • Shipping (Archive)
    • PayPal Products Archives
      • PayPal Debit Mastercard (Archive)
      • PayPal Extras MasterCard (Archive)
      • PayPal Mobile & Other Services (Archive)
      • Student Accounts (Archive)
      • Bill Me Later (Archive)
    • Getting to know PayPal
      • My PayPal account
      • Security and protection
    • Receiving and sending money
      • Buying with PayPal
      • Selling with PayPal
    • PayPal Here UK
      • PayPal Here News and Events
      • PayPal Here Community
      • Chip and Pin Card Reader
      • PayPal Here App

The Community Forum will no longer be available starting June 30, 2025. Please note that the forum is now closed for new posts and responses, but previous posts will remain accessible for review until June, 30 2025. For comprehensive support options, please visit PayPal.com/HelpCenter
Merchant Technical Support: For technical support and related questions, please visit our Technical Support Help Center or Developer Central

If you want to report illegal content under the EU Digital Services Act, please do so here

since ‎Aug-20-2013
Nerney9
Nerney9 Contributor
Contributor
1
Post
0
Kudos
0
Solutions
Your 3rd PayPal Anniversary
Your PayPal Anniversary
Your 5th PayPal Anniversary
The Return
Active
View all
Latest Contributions by Nerney9
  • Topics Nerney9 has Participated In
  • Latest Contributions by Nerney9

Paypal hidden fees - Legality of bait and switch w...

by Nerney9 Contributor in My Feedback for PayPal (Archive)
‎Aug-20-2013 03:35 PM
‎Aug-20-2013 03:35 PM
A couple years ago, I used to accept a lot of paypal gifts from online friends (in exchange for digital items and whatnot), and as a result paypal disabled my 'gift'/'friends and family' option - it now automatically redirects people to 'goods and services instead' (without showing that it is doing so). I didn't even know this until I went through 8 different customer service reps over several hours, since they sent the warning/notice to a defunct email account, but thats an entirely different matter.   I can understand Paypal charging fees for providing digital goods, even if it is to friends. However, it seems incredibly shady that friends sending me money now click on friends and family, see that there will be no fees, yet a fee pops up anyway AFTER the fact, and is only visible to me. There is never any notice that they were transferred to 'goods and services' instead (the option that usually displays that the receiver will pay the fee). Thus, I have to explain to people that *I'm* not lying, PAYPAL is - there actually is a fee even when Paypal stated there would not be any.   Anyone else experiencing this? It seems like the legality of this is rather questionable - if they want to add fees that's fine... but NOT if they're going to tell everyone who sends me money that there won't be any fee, then add one anyway. When I claim to my friends that fees really are being added, it comes down to either me or Paypal lying to the person sending me money, and it sure isn't me.   Thoughts? ... View more
Paypal Logo
  • Help
  • Contact Us
  • Security
  • Fees
  • © 1999-2025 PayPal, Inc. All rights reserved.
  • Privacy
  • Legal
  • Cookies
  • Policy Updates

The money in your balance is eligible for pass-through FDIC insurance.

The PayPal Cash Mastercard is issued by The Bancorp Bank pursuant to a license by Mastercard International Incorporated. The Bancorp Bank; Member FDIC.

Powered by Khoros
Welcome to the PayPal Community!