I received an email 4 weeks ago informing me that fraudulent activity had taken place on my PayPal account. I suspect it was a fraudulent email, however, I did need to check my PayPal account to assure myself that the account was OK. But I hadn't logged in for some time and forgot my password. Asked for resent, told email sent, no email received, this happened a dozen times. Finally called customer service and asked them to email my work email, as Outlook seems to block some PayPal emails. Customer service verified all my account details with me and assured me an email would be sent to work email allowing me access to reset password. The email arrived, advising me to - call customer service to verify my details! This is now 6 weeks I've been trying with no resolution, bouncing back and foward between customer service and emails. They called me apparently, during work hours when I can't take personal calls. I still have no access to my account. Oddly when logging in to this page on PayPal I tried my old password and lo and behold, THIS PAGE, accepts my password! It is extremely worrying to know that any company has my credit card details, that fraudulent activity may have taken place and this same company CANNOT provide me with the means to access and check my account!!! No doubt they would not accept responsibility if fraudulent activity has taken place, because I DELAYED so long in informing them. By the way, and lastly, I made a purchase via Wahanda in February that turned out to be a scam since the company was bankrupt, I have been trying to dispute that payment, but of course, I can't, because I can't access my account and by the time I do, PayPal will no doubt inform me that, I've left it too late! despite the fact the delay is due to their inability to action a very simple request, RESET PASSWORD. Come on PayPal, how hard can it be to look after your customers and their security. Once this is settled, I'm out of PayPal, I don't trust this company with my credit card details.
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