Instructions I got from PayPal What I would recommend is actually enrolling in "return shipping on us" in order to have that label paid for. Allow me to send you the steps in order to enroll. To enroll in Return Shipping on Us, please visit: www.PayPal.com/Returns. Here is a summary of some of the most important information related to making a claim: •This program is for buyers only and is not applicable for seller's shipping costs. •Requests must be submitted within 30 days of shipping the item back to the seller. •The maximum amount you can be refunded per claim is $30 USD. •You can make a maximum of 12 claims per year. •Only one refund is allowed per PayPal transaction ID, which can be found in your PayPal account. If you return several items from the same transaction at once, that will be considered a single return and will be subject to the applicable refund cap. •You will need to upload documents to prove the amount you paid for shipping and that you shipped the items back to the seller; see “What information do I have to provide with my Refund request claim form?” on the terms and conditions page. •You must follow all return instructions and policies of the seller. •You can only make a refund request if the seller doesn’t already offer to cover the return shipping. •You must have purchased the item within the last 150 days. •If the shipping amount exceeds $30.00 USD and all requirements are met, up to $30.00 USD will be refunded. •As long as the service is active, regardless of when the customer is enrolled, and is within the last 150 days, the customer may still be eligible to use the free return shipping program. Direct queries should be directed to Telus. Here's how to request a return shipping refund: 1.Return the purchased item to the seller within the required timeframe and retain postage receipt and documentation (you'll need to show the return address, so if you do not have it written on the postage receipt, take a photo that shows the return address on the actual package you're sending). 2.Go to your Activity page and click the relevant transaction. 3.Click Request return shipping refund under “Return shipping refunds.” 4.Select the correct category and return reason from the drop-down menus. 5.Select how you have paid for your return shipping. If you have paid for it yourself, upload the requested documents. 6.Enter the return shipping costs and the currency used. 7.Enter the date of the return using the calendar tool. 8.Indicate that you have read and agreed to the Terms and Conditions. 9.Click Submit. After submitting the request, you’ll receive an email confirming the open request. A second email will confirm the outcome of your request. Here's how you can view the status of your return shipping refund request: 1.Click View past return shipping requests under “Return shipping refunds.” 2.View the current status of your request.
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