Hi Teelo-NZ,
Thank you for posting in our Community.
I am sorry to hear that you did not got the help that you needed straight away. I would advise to reply to the email to inform us that you made a guest payment so that we can open a claim for you and help to resolve this. You can also reach out to us on our social media channels for help. You can contact us on Facebook www.Facebook.com/PayPalUK and on Twitter @AskPayPal .
Dian
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