So, here is my story. I sold a coin at auction on eBay and 3 weeks later, the buyer decides to file a claim stating that the item was not as described. My immediate response to the claim was that there were accurate, detailed photographs of the coin the buyer received, and that the written description was not only accurate, but that it also stated clearly that the coin was in poor condition. The description went on to state that the coin in the photos was the same coin that would be mailed to the winner of the auction. The stated return policy was 3 days after receipt/buyer pays return postage. From what I can tell, I followed guidelines set up by eBay/Paypal regarding this type of return, specifically: A defect in the item was correctly described by the seller. The item was properly described, but the buyer didn't want it after receiving it. The item was properly described but didn't meet the buyer's expectations. Why, then, after following proper guidelines as well as providing photographic and written evidence, was the claim decided in favor of the buyer? Why was there no reason given to me as to what factors led to the decision to side with the buyer? What evidence did the buyer present? The buyer provided no compelling reason other than to state that he did not think the coin was attributable to the date and mint mark in the auction. However, the PHOTO clearly shows the date and mint mark! Now, I am out a considerable amount of money, and the coin is supposedly on it's way. What happens if the buyer simply sends back a wooden nickel and keeps the valuable coin? Just how, exactly, does PayPal protect me as a seller? Because I really do not feel protected, to be frank.
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