PayPal Community

Jon did you even read the OP? I have this same error (app.consumerMessages.alert.pc.open.null) both on the paypal android app and my desktop pc. It has nothing to do with me, it is an issue at Paypal's end.  I can't view pervious messages in my dispute and I have no idea if the seller can see my messages.  Get this sorted Paypal. ... View more

Sorry I don't think I understand, can you please explain?   Shipito are a completely legit company which allows people like myself, who don't live in the US, to purchase from places which only ship to the US, get things shipped to temporary storage and arrange shipping myself.  Shipito simply provide an address, there's no advantage to scammers using their service, I don't understand how they would use it to their advantage. If anything it would be detrimental, as Shipito log every package which is received, so you can't pretend that you didn't receive something.   It sounds like you believed some fake paypal email? But I'm still not clear what happened or how you lost your money. If you shipped without receiving payment, then that's on you. But I'm not sure that's the case, since I don't understand your explanation of what happened.  ... View more

Well, since I've had no answer here I went on the ebay chat. I was told that the refund had definitely been made, but it can take several days to go through (apparently up to 30!). Still none the wiser as to why these transactions don't show up in Paypal, or why the ebay email was nonsensical. ... View more

Huh? ... View more

And yet Paypal are willing to creditors in one direction but not the reverse? Forgive my scepticism.   I'm sure that you sincerely believe what you've been told to say, but the reality is that Paypal are holding their customer's money for far longer than necessary in order to maximise profits at the expense of customer service, satisfaction, and quite frankly, their livelihoods.   I also believe that you "volunteers" are merely parroting stock responses without any genuine understanding of the systems involved. Frankly it speaks volumes that, if you are indeed "volunteers", Paypal is not willing to address its customers with bona fide staff members (although they too would parrot the standard T&Cs).   My refund came through today (after 5 days and several complaints - very convenient) though one does not have to look far to find people who have had to wait much, much longer.   The payments I make through Paypal often leave my bank account within seconds. I expect the same treatment when I require a refund. Luckily I can afford to not have my refund for a few days, I imagine there are many who cannot. Paypal has enjoyed my dedicated custom for a long time, but after this fiasco I will be using my credit card at every possible opportunity instead. ... View more

The days of bank transactions taking "up to a week" are in the very distant past. A fact which is self-evident to anyone who looks at their bank balace immediately after pruchases with a debit card.  ... View more

If it was simply the case of Paypal crediting the reciever of the money, then the same would be true in reverse. If that were the case Paypal would be providing credit, no matter the direction. There is therefore no other reason to hold funds "while the clear" - a largely redundant term now in the days of instant banking.   I'm afraid Paypal's replies on this matter have always been full of rhetoric designed to pull the wool over consumer's eyes, while harbouring the money for as long as possible. Just accept the responsibility for that, and stop pretending that the movement of money is a long and laborious process, because if it were, Paypal wouldn't exist. ... View more

Nonsense, it is absolutely instant. Even when I transfer between my two bank accounts (with different banks) it is instant (2 hrs max).   I understand we signed the agreement to use Paypal for the sake of convenience.  And I fully accept that.   But this is not a matter of simply "A lot going on behind the scenes" as if there are legalities that Paypal has to perform.  That may be what they tell you reps, but it's actually more of a matter of business strategy. Transfers could be instantaneous.  Absolutely instanteous. The problem, is one of cost.  Paypal wouldn't be able to make any money that way.  So I understand, Paypal has to make their money.  But there is no 'legal requirement' to hold the money 3 or 4 days.  That's simply not true.   Paypal is in the business to make money.  The money that paypal has at any one time, they take a percentage of that and buy short  term paper.  Which is exactly that.  Commercial paper of the credit markets with a return for a very, very short time period for a specific return.  And I understand the 3 or 4 day time frame is not really Paypals "fault".  With prime funds where they are at, the only short term paper that Paypal can make any money from is on a longer time period.  Thus, that money is held for 3 days rather than 24, so Paypal can make more on their money; since they are dealing in very much a "volume" business.    The only way Paypal can make ANY profit whatsoever is to buy longer term commercial paper for the return, which is going to torque off their customers in such situations that a refund takes place.  Sellers don't want to make their clients wait for refunds, so sometimes they are a little too quick to refund the money, before something can be worked out (that one has happened with me), and then there is the buyer in the middle. Paypal is just stuck with buying the paper that they can make the money with, so that they can continue to provide the service.   As someone that is waiting for my refund to clear, it's just that I resent that this is somehow framed in the context that Paypal could not (as if it was a legality or something) transfer the money sooner if they wanted to. ... View more