Hi there DanceCos,
Welcome to the Community!
If you have received a payment from Australia, you would pay the normal fee rate of 3.4% + £0.20 GBP. Then there would be an additional 0.5% cross border fee also applied. If you have received the funds in AUD, you would also incur a currency conversion fee too.
If you wish, you can try contacting us directly by going to the Contact Us icon at the bottom of any PayPal webpage. From here, you can then click the Call Us or Email Us option in order to get in contact with customer services.
Please let me know how it goes.
David.
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