Hi Lucy Thanks for your reply and its positivity. To be honest the whole thing has been a total nightmare. I’ve been bounced back and forth between Paypal & eBay like a ping pong ball on email. Neither company could confirm or understand that I wanted them to acknowledge that I was correct in assuming that my account was owed a payment by my Buyer and got me to jump through various hoops to confirm my identity, each time i did i was then replied to by someone different and it all started again until serveral emails later they then started advising me to contact Customer Services by phone, both eBay & Paypal did this. Then once I resorted to phone calls to both ebay & Paypal I was given hope escalating up through the relevant departments with each person assuring me that they’d be able to resolve the problem for me and not to worry, only to be told at the last stage of each call that I’d have to contact the other (ebay or Paypal). Only the last two phone calls out of many did I manage to confirm with both companies that is was indeed out of pocket and that my Buyer owes me; finally they could see both eBay & Paypal transactions!! The last glimmer of hope I had was from the guy at eBay who again was confident that the problem could be resolved by the end of the call, and confirmed that yes he could clearly see on my account that I had refunded the Buyer twice. He had to put me on hold to seek some further advice from above only to be told yet again that they could not help me further and I had to either go back to Paypal or contact the Buyer to resolve. As the Buyer is insistent that he has not been refunded twice, that route is not an option to me. He suggested I phone the Buyer to discuss, but I advised him that I did not feel this was safe for the following reason; I Googled the guy’s name and was able to confirm by checking his address that he has been to prison for manslaughter, ie he has killed someone. At this stage the eBay guy said in that case he could pass my case to their Trust & Safety department. This was all on 16th August, I’ve not heard anything back since. Are you able to contact them to see how my case it’s progressing, and assist if need be? Many thanks Matt
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