Hi gunnmetal,
I'm sorry to hear about all the troubles. 😞 This is a member to member help community so PayPal employees may not respond to every post. Why didn't an employee answer my post?
I've pasted in the instructions for changing the customer service information below:
Here’s how to change your business’s customer service email and phone number and your business's website address:
Log in to your PayPal account.
Click "Profile" near the top of the page.
Click "My business info" under My Profile.
Click "Update" next to "Business information."
Click "Edit."
Enter your new business information, and then click "Save."
Please note that a buyer will always be able to view a seller's email address and sellers will always be able to view buyer email addresses. If you're using your personal email address and you don't want buyers to have access to that information, I recommend adding and using a separate email address that can receive customer emails.
I hope this helps! 🙂
- Frank
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