Hi debswhimsy and RR8687,
Welcome to the forums!
debswhimsy - It sounds like your auction had an email address in it for payment that was different than the one you use on your PayPal account. There's a great explanation and example image in this post by sandypurins.
RR8687 - If your situation is the same as the one debswhimsy described, that post will help you as well.
I hope this helps!
Olivia
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