PayPal Community

When I tried to get my money back for an order from Kogan that wasn't delivered, Paypal said this: "We’re sorry, you can’t file a case on this type of transaction." I ordered some hand sanitizer when it was scarce, on 19th April. Kogan never delivered it. Now hand sanitizer is easily available everywhere, so I have lots. Yesterday (21st May) I looked at Kogan's website and they said the order had not yet been picked from their warehouse. I messaged Kogan to cancel the order and get a refund because I no longer needed it after more than a month, and they hadn't done anything about it. They responded to say they would look into it. Then suddenly today they sent me a message saying they were sending me this useless sanitizer I don't need. After they had a month to send it, suddenly when I ask for a refund because of their delay, they send it. I cannot use it now, after all this time. I tried to open a dispute with Paypal and Paypal says I can't do that. Why? ... View more

Did it work.  I worked on it for hours  yesterday  before calling paypal.  I worked with them until the fella and his supervisor could not get it work work either.  I was told to send Screenshots and all documentaion I have to ebay which I did, but still waiting on a reply.  I see everyone mentions clicking a radio box in a Profile to "allow transaction-based shipping values to override the profile" .....  The phrase that I see is "override shipping methods per transaction" and that is exactally what it does.  Seems there is no allow it acts like an off/on switch.    I found this on pay pal also https://www.paypal.com/cgi-bin/webscr?cmd=_pdn_cart_overrides_outside#ship and was told by the tech this should work.  After he tried that and it did not for him either it was moved up another rung.... I think the programmers are getting ahead of the techs.... They need to get this fixed real soon.  I was just hoping some one else found a cure.   Dan ... View more