When I tried to get my money back for an order from Kogan that wasn't delivered, Paypal said this: "We’re sorry, you can’t file a case on this type of transaction." I ordered some hand sanitizer when it was scarce, on 19th April. Kogan never delivered it. Now hand sanitizer is easily available everywhere, so I have lots. Yesterday (21st May) I looked at Kogan's website and they said the order had not yet been picked from their warehouse. I messaged Kogan to cancel the order and get a refund because I no longer needed it after more than a month, and they hadn't done anything about it. They responded to say they would look into it. Then suddenly today they sent me a message saying they were sending me this useless sanitizer I don't need. After they had a month to send it, suddenly when I ask for a refund because of their delay, they send it. I cannot use it now, after all this time. I tried to open a dispute with Paypal and Paypal says I can't do that. Why?
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