I had an e-bay customer that wanted to return the item and have their money refunded. I refunded their full payment amount plus shipping of $16.50. After I issued the refund I saw that they are only getting like $15.97. Apparently a fee was taken out. I know it's not much difference but shouldn't they get all of it back when it's refunded? Did I do something wrong or is this just the way it works?
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