PayPal Community

"In any event, the mere fact that any of this is wrong naturally makes a customer nervous about the reliability of the system they are using to provide payment details."   Absolutely. Not only that. I think it makes them nervous about the reliability of the MERCHANT as well. With all the scams, phishing etc going on I don't think we can blame them.     So I just stopped using Paypal until they decide to fix it and that's it. ... View more

Well, I basically stopped using Paypal for incoming payments for this reason and made a good deal with a different processor so I'm ok, but it would still make sense to use Paypal every now and then. Any idea why it's displaying in French for you? is your Paypal account associated with France in any way? ... View more

I would like to report that this highly complex issue of removing two characters from the payment request link still remains unsolved. As a result Paypal is sending invoices in wrong languages to our customers. Thank you ... View more

No, since my windows version is in a different language than what Paypal sends to the receipient.    The problem is the "Pay Now" link in the payment request email.   Send one to yourself and you will see the email will be in English but the link will look something like this:   If your Paypal account is based in Holland:   https://www.paypal.com/nl/cgi-bin/?cmd=_prq&id=xxxxxxxxxxx   Germany:   https://www.paypal.com/de/cgi-bin/?cmd=_prq&id= xxxxxxxxxxx    Not sure what the Paypal language code is for Thai, but you get the idea.   All that Paypal has to do is REMOVE the two letter language code before /cgi-bin and the recepient of the payment request email will land on a Paypal site in the language based on their browser/location etc.   OR they should fix their system so that it passes the account LANGUAGE code (specified in your Paypal settings) to the link instead of the sender's  COUNTRY OF ORIGIN code..   Do some tests and you will see that this is the case.   I told Paypal that but apparently this is such a complicated issue they don't even have a time frame for fixing this....      ... View more

Here is the reply I got from Paypal customer service:   I have reviewed your account and it seems that it has been affected by a known issue that has recently been reported with our technical department. They will try to resolve it as soon as possible; however, due to the nature of the issue we cannot provide you a specific timeframe for the resolution at this point.   I regret any inconvenience the situation has caused.   Thank you for your time.   ... View more

Thanks for the clarification Olivia.   I have contacted Customer Service. They sent me to PayPal Merchant Technical Support   PayPal Merchant Technical Support just sent me back to  Customer Service.   So I wrote Customer  Service again.   I will keep everyine posted on the progress.   Thanks  ... View more

https://www.paypal-community.com/t5/About-Business/Invoices-in-wrong-language/m-p/491718/message-uid/491718#U491718   you probably can't fix this. apparently Paypal thinks it's normal to send japanese invoices to english speaking customers ... View more

Another user with the same problem:   https://www.paypal-community.com/t5/Receiving-money/Account-in-Spain-language-set-to-English-but-payment-request/td-p/343450   No reply...  ... View more