PayPal Community

Hi   Ok that link was for the UK but this one is for the US and they will forward your identity theft online to the correct agency https://staysafeonline.org/stay-safe-online/identity-theft-fraud-cybercrime/reporting-cybercrime/         ... View more

Hi Kernowlass   I was referring to the item and Paypal outcome that the item received had "similarity" If its a case of who you purchase from then I do not understand!  where does similarity come into that? Yes I made a mistake an error in judgement I was fooled by a scam. I get that and thanks for pointing out that twice😎 I won't be the first or last and I am more aware now.   The point being that I can make a claim if; The item has been received but is not as described. The product is significantly not as described in my order. It had very little similarity hence my Concord and light aircraft analogy, a drone is not always a drone sometimes it a Chinese lemon dressed up in drag😀   ... View more

Hi Kernowlass   Have a read if you have time>   https://www.actionfraud.police.uk/what-is-fraud     ... View more

Check with Paypal on your account to see if the payment has been made to the seller.You may only cancel a payment if it appears in your account ‘Summary’ under ‘Pending payments’ and, when you click on it, the status shows as Unclaimed. You’ll notice a ‘Cancel’ button next to the payment. Simply click Cancel to stop the payment. Once a payment’s status is ‘Completed’, it can no longer be cancelled. You can instead request a refund from the recipient. Send the recipient an email asking them to find the payment in their ‘Activity’, click on it and then click Issue a refund.   Hope this helps ... View more

Hi First off that sounds pretty awful and with the moving a little hard to take as you are busy enough. A couple of questions to start 1.How do you know that the transactions were made from your own telephone?   2.Have you opened a dispute online in the resolution section on your Paypal account? Go online open your account and go to the summary page and find the transaction open one and you will see the transaction and at the bottom of the page there will be a link in blue saying resolution centre Go to the Resolution Centre for help with this transaction, to settle a dispute or to open a claim. Log in to your own account first and follow the instructions.   3.Have you called Paypal on the phone and asked to speak to someone regarding a complaint? Tel:0203 901 7000  its an automated system be ready with your account card last 4 digits, your mobile number and when asked what type of enquiry just say "Complaint" until you get a real person.   If Paypal have informed you the IP address is from your own phone then you need to have this evidence in writing and then you could contact the police and tell them what has happened. They can then find out who has been in your property and do a criminal background check on those at your property if one has a record they could follow up on that.  Fraud is still fraud and the Police should act. If the transaction involved buying items or sending money Paypal will have the details of where and to whom it was sent.   Make sure you secure your phone so that it cannot be picked up and used, do this by setting up a password to open the phone every time it is used. You have to look at your phone as holding all your secure passwords including your bank card. Protect it with a password even if the horse has bolted you still don't want it happening again.   Hope this helps.   Ultimately you could try and charge back on your bank card but that would be the last line of defence. Sorry you are having this problem     ... View more

Hi Kernowlass Thanks for your reply and suggestion regarding a charge back via the credit card used, that is an option if (optimist) Paypal leave me hanging. The link to Paypal on the sellers website clearly looks like a Paypal button and when pressed it takes you to Paypal it also says on it Buy Now Risk-Free.   Photo hopefully attached.  Now the cynical might say that this Paypal button is not a Paypal button but one made by the scamming Chinese company, I mentioned this in several conversations with Paypal support but they never questioned the Risk free bit.  My problem now is I don't want to be scammed by the awful Chinese company. I have repeatedly asked for a return adress so that I could send the offending item back and get a refund, they have answered my request several times apologising but never giving an return path or offer a refund despite daily request to do so.  Having checked the WWW I found several places and example where this company had done the same to others as they had done to me both in the UK and in the USA going back several months. Paypal are still allowing the company to trade with the Paypal sign and facility both here and in the US despite the number of complaints and refunds issued by Paypal.  I checked on Trust Pilot Uk and the Drone sellers have an overwhelming negative feedback. I got hooked into their video advert which said the drone was made by a US team and being sent direct to me from the US and gave a Paypal option to pay or I would not have touched it. Lesson learned here is that you can no longer Buy using Paypal and expect the kind of service we used to get from Paypal years ago, commercial considerations are going flat out to promote the service albeit the sad fact is that Paypal are not the service they were and it is time to find an alternative. Check out Trust Pilot Uk for the Paypal reviews it shows over 50% negative views. The drone a Blade 720 has over 82% negative views. My bad for not checking all this before I purchased the drone as a gift I must be getting old but not cynical enough.  Any suggestions for an alternative to Paypal greatly received.   On the similarity part of Kernowlass reply and Paypals by the way  You cannot advertise a product as being Concorde then send out a light aircraft yes they are similar they are both aircraft but the light aircraft does not have the technology you thought you were getting because it advertised that way.   Similar? Well you choose😂 ... View more

I had a problem last week an item i was selling broke so I cancelled the sale and went to refund the buyer in full. It would not refund the buyer because the amount in my balance was after fees deducted by paypal. A glitch maybe but I had to add funds to refund and then the system gave back the fees.   A glitch on paypals side ? ... View more