Hi @moontune, Thank you for your post, and welcome back to the Community Forum! I'm sorry to hear of the interruption to your service. Did the email state that your account was closed, or that your account has a limitation? If there's a case number, that sounds like it would be a limitation. Typically, all information that can be shared regarding the limitation is available in the email message, including instructions regarding appeal, if appeal is possible. Any steps for appeal would also be listed in the Resolution Center. If you have any account-specific questions, please reach out to Customer Service for assistance. I hope this is helpful! Olivia
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