PayPal Community

And still this farcical situation hasn't had any solution.   To say it's the bank/.paypal transfer system causing the hold is exactly what others have said.. a way to earn interest on OUR money for themselves. Pretty much any transaction can be done instantly these days.. don't believe me.. find a friendly bank worker to tell you. My friend works in business banking and assures me it is not anything to do with the banks themselves (not that they're the best run places), it's just some companies hanging on to old reasons to suit their activities.   On to my isue..  Bought an item and was informed before it was shipped that it was faulty, so agreed to a refund. Then I had to purchase the item elsewhere but also from Ebay. So now I have two payments gone from my bank account (debit card so no bs about direct debits) and am overdrawn because of this 'temporary hold' . Then when I do get a refund it will go to my Paypal account where I'll have to initiate the transfer to my bank account .   All of this time I am out of pocket and Paypal are earning from it.   As said before this is a situation that they could easily resolve if they actually cared about their customers more than the last ounce of profit.     ... View more

That wasn't a hostile repsonse so don't take it as such. I am merely trying to get to the bottom of why the problem exists for some and not others.   So I need to call Paypal (at much expense) and get the same response as last time. That's why I posted here to see if a wider audience knew something OK I'll give you the last scenario so you can see my concern.     My gf came to the UK a few months ago. After informing Paypal in advance that she was travelling the ysaid all would be fine. So when she tries ot use her Paypal acct from my PC her account gets frozen and the payment of £1000 gets stopped. This means she's now in the UK with no funds as the payment didn't go through and her bank account now £1000 frozen.  The payment was to a Paypal account she'd made many payments to in the past so nothign at all unusual anyway. She was here a further 2 weeks during which Paypal were contacted numerous times and she was told it would be resolved and that she should try the payment again. She did, that £1000 got frozen as well, so she now has  no money and no way to get any from her own bank account because of this.   After the next Paypal advisor told her to try it yet again we gave up on that one and tried to simply get the payments unfrozen so she could get the money back into her bank account where it belonged (not tied up by Paypal).   She was home in the USA a week before Paypal actually sorted this mess out. To me that is ridiculous and something I am trying to prevent from happening in advance.     Maybe it's a sign of monopolisation. I think I might just take cash and use someone elses Paypal account while I'm over there if I need to. Seems an extreme measure though just for such a simple thing that should be avoidable. ... View more

You don't see the problem? Is that simply because you personally haven't had the problem? Or that it shouldn't exist? I notice you're tagged as 'advisor' here... so is that the reason perhaps?   Either way the problem does exist and my gf has experienced it herself and was caused a lot of grief because of it, despite informing Paypal of her plans.     All I'm trying to do is remove as much risk of this happening as possible (before it happens) and it seems no-one is willing to help or advise.     ... View more

OK thanks for that but it doesn't really help.   I'm not going to live there, I just want to be able to use my Paypal account while I am there for a few weeks. ... View more

and how poor can they get where customer relations are concerned?   So after freezing 1000USD because of their own instructions(they kept saying to retry the payments), knowing that the person was in a different country and had no money left in their bank account(due to this mis-information)and having to wait a few days to get that cleared, they are now back home and have had their Paypal account frozen!   Does anyone at Paypal actually care about their customers? Is their any recourse to their actions? Am I likely to be ona PP hitlist?  lol   Makes me think there must be a better way to do things. ... View more

And they get even more farcical. Apparently the use of a different IP address is causing the problem.... odd I have never had any issues using Paypal from other IP addresses and other countries. And now the bank has two payments pending on the bank account because of Paypal reversing the payments. ... View more

That is the wording they use but typically it is still vague enough not to give any clear answer to some problems. Such as a reveresed payment , followed by a phone call to Paypal during which all the confirmation/authentication questions were done, then being assured that all is now well and to make another attempt at payment. This payment was then 'pending' while being looked into by Paypal and then consequently reversed yet again.   Farcical doesn't even come close. ... View more