Hi CanadaCraig, and welcome to the forums!
The PayPal Community Help Forum is a venue for members to discuss PayPal's products and services with other members. You may see posts from PayPal employees, moderators, and administrators from time to time, but the primary purpose of this forum is for members to assist other members, and to share their unique perspectives with one another. To help contribute to the Community, consider taking a look around at the posts of other members to see if there's a question you can answer. Participation in this manner increases the likelihood that your own questions will also be answered by the Community.
If your question is too specific to be answered in the forum by other members, you may find it more fruitful to contact PayPal Customer Service. To reach Customer Service directly, options for both phone and email exist at this link. If you use Twitter, you can also reach out to the @AskPayPal handle.
I hope this helps!
Olivia
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