Hi there Andyfordiehard,
If you are unable to fax the information over to us, you can upload the information through your PayPal account and then contact us directly and we can escalate it further to be reviewed for you.
Please upload the information to us by following these steps:
(Please be advised that this is a workaround and you will not need to change the name on your account through this process):
1. Log in to www.paypal.co.uk
2. Click 'Help'
3. Click the link 'Ask Louise'.
4. Type 'How do I change the name on Personal/Premier Account' on the virtual chat then click submit.
5. On Louise's response, click 'Secure Form'. (This opens up a new page)
6. Select the first option then continue
7. Click Upload Files.
8. To upload your documentation, click 'Browse.'
9. Select the file you want to attach.
10. Click 'Open.'
11. Click 'Attach this File.' Information about your file appears under the Attachments box.
12. Repeat as many times as required, up to a total file size of 5000kb.
13. Click 'Send Files to PayPal' to submit.
14. Send us an email to let us know you have submitted the documents.
I hope this helps,
David.
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