PayPal Community

Part of that is due to changing USPS service suspensions to Australia: https://about.usps.com/newsroom/service-alerts/international/welcome.htm   For the longest time, Express was the only option.  May be that *Station hasn't updated their options, now that First Class airmail "seems" to be working.  We shipped one item to Aus a while back after waiting several months for First Class service to resume.  Customer didn't want to pay the extra $$$ for Express, which would have been 3 times the cost of the item. ... View more

I tried to use SS the other day and it would never load.  Funny thing is that even Paypal support seems to have taken to shoveling all support questions to ShipStation support.  Even if the question has nothing to do with printing a shipping label.  I've gone so far as to add a statement in a support request that this issue has nothing to do with shipping or ShipStation and I still get told to contact ShipStation support.   Me: "Text on Paypal generated packing slips is so tiny. It appears to be around a 6 pt. font. Any reason why the microscopic font is being used? Packing slips used to print in a normal sized font a few weeks ago."   PP: "Hello and thank you for contacting PayPal. My name is ---- and I am happy to assist you. I am sorry for the issues you are having with the size of the font on shipping labels. When you print a shipping label using ShipStation you should be able to increase the size of the label in the edit function on your printer. For the best assistance with any issues using ShipStation please visit the ShipStation Help Center by clicking the question mark at the top-right corner of the PayPal|ShipStation page."   Me: "I'm referring to the Packing slip, not Shipping Label!"   PP: "This conversation has been closed."   ... View more

I've mainly been using PirateShip, copying the tracking number from there into the Paypal Add Tracking Info page under the transaction details. ... View more

I see this on the right hand side on the Pirate Station Settings tab (web version if that makes a difference):   Account Settings Update your login, password, and email notification settings General Settings Adjust label settings, export file formats, and address correction Integrations Connect ecommerce platforms and synchronize orders Payment Method Choose how you'll pay for the postage Saved Packages Create and modify your most commonly shipped packages Ship From Addresses Set your physical and return addresses Tracking Emails Create shipment notification emails to send to your recipients I've not found anything like this on ShipStation. ... View more

Go to Settings / Tracking e-mails.  You can set up custom e-mails with the tracking info (default) along with a custom message.  Not as nice as the old PP shipping where you could all that unique to each shipment on the fly.  Now you need to have a boat load of custom e-mails set up before hand and then pick the right one for each shipment.  We have many separate products, sometimes ordered in combinations, so this may get messy in the future, as we put links to installation notes in the ordered items in that e-mail. ... View more

In the transaction details page, where the "Print Shipping Label" link is, click on the "Add tracking info" link, paste in the tracking number and change the shipper to USPS.  I also print a copy of the PS shipping receipt page on the back side of my copy of the transaction packing slip along with saving the e-mailed copy of that along with the transaction e-mail.  ... View more

I've filed half a dozen issues with ShipStation.  What a joke!  They seem to have no clue about shipping, everything seems to be a surprise.  For example, I can't set a shipping zip code different than my return address.  I can't set a shipping date other that today.  When I don't do these things, my local post office yells at me because USPS  policy is that on-line shipping labels have the zip code and date reflecting where and when they'll be shipped.  I can't ship international via USPS flat rate.  ShipStation says, just use the "custom" option, which is ship by weight/destination.  That will typically cost more in postage than our merchandise sells for and that we've already collected from the buyer.  Can't really go back to the buyer and tell them to cough up $50 more for shipping.  I can't ship to Puerto Rico, because that "state" code is not in their drop down menu.  I can't add a message to the buyer with the shipment.  We usually send a link to the product information in that message as a courtesy.  ... View more

@JohnnyU wrote: Same here. Contacting support was no help. They do not understand the problem.  I also called support and I think they need to work on their communication skills as well.  I told the person I was unable to print a packing slip.  He kept saying "You want to print a shipping label..." and it sounded like he was asking a question.  I would say, "No, I want to print a packing slip".  He would respond with "You want to print a shipping label...".  I finally figured out what he was trying to say is that I should click on the "Ship" link and then in the shipping label screen, there would be a Print Packing Slip link.    It would have been so much easier to understand if his answer addressed the question more directly.  Something like "As a workaround to print a packing slip, you first need to click on the Ship link and you'll find the Print Packing Slip link in the upper right corner".  Also suggested that they put this sort of information on one of their FAQ pages (I searched there for an answer and found nothing) and also that this sort of thing should be sent out via e-mail to merchants who've opted in to receive this sort of communication.   Anyway, the packing slip link seems to have been fixed as of this morning. ... View more

@HurleyByrd wrote: Me Too and this is BS..... Right int eh middle of Christmas rush. Someone should get fired over this one.    RESOLVE..................... Click on "Activity" at top of page............    Find your transaction...........   Click on "Print Shipping Label".......   See on right side of page...... "Print Packing Slip".   Give you exactly what we have been using for years.    As noted..... the new change is BS!!!!!!!!!!!!!!   Merry Christmas Y'all Pete OK, looks like that is the trick.  One gotcha is that if you are not ready to ship the item, you have to cancel out of the shipping label screen after printing the packing slip.  In my case, I print packing slips for orders as they come in.  I use these to build the order and once complete, then I print a shipping label.  So I rarely print a shipping label first then a packing slip. ... View more