Welcome to the boards!
It sounds like the status of your refund is "Pending." If that's the case, it means the seller had to transfer funds from their bank to cover the refund. Bank transfers take about three to five business days to show up.
In your case, since the original payment was split between your balance and a card, your refund will be split the same way.
So, if you sent a $100 payment and: 1) $20 came from the balance
2) $80 came from a card
When the refund credits, you receive:
1) $20 into your balance
2) $80 back to the card
Hope it helps,
Adrian
... View more
