Im in a dispute with a company whos offer included supply credit card details during the order process then i would be refunded. Esentially a buy one get one free thing as I would be refunded the price of one item. I bought another item and used paypal. I never received the refund automatically and no joy from customer service so i opened a dispute. So to clarify, i still want the items but i also want the promised £9.99 refund. Anyway the company are telling me they cant issue a refund until I close the dispute, but when i hit close the dispute paypal are saying dont close till you recieve funds....what do I do??? The company are also saying I can reopen a dispute if not refunded, if i dont trust them....I didnt think I could?? They also have not dispatched the item ordered on the 13th yet. Help.
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