Earlier this month, PayPal shipping was not accessible, and PayPal CS agents were saying that all shipping was now going to be processed through eBay. I found this unacceptable on many levels: eBay systems are frequently subject to glitches, removal of PayPal shipping would leave no back up in place. As a seller who offers same day shipping, this would negatively impact my business. PayPal customer service excels where as eBay Customer Service is essentially clueless and is largely incapable of answering questions except[t by reading scripts. eBay messaging to buyers with shipping confirmation allowed significantly less space for personalizing messages. Funny how eBay wants to allow sellers to be rated on Communication, then limits the length of communication sellers can have with buyers. As a seller on platforms other than eBay, I have no interest in processing shipping labels through eBay for non eBay transactions, and if eBay is going to become the only shipping service, I would then sign up with a third party postage provider and take all of my shipping business to that service. The sudden unannounced change imposed at the beginning of the Holiday Season showed absolutely no consideration for sellers in light of the fact that eBay/PayPal CEO previously promised that seller facing changes would be announced with 60 days notice, and that no changes would be made during the Holidays. My Questions: Is PayPal shipping back to stay, or is it back just for the Holidays and are we going to be forced to go through eBay again later? Why has information not been posted and made public in the interest of keeping us informed as to what is going on? The lack of information before, during and after this on again/off again change makes it seem as though this company has little or no regard for keeping their fee paying customers fully informed and up to date. Thanks for your response.
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