What does it take PayPal for you to provide competent and professional service to your customers? Obviously, this is not a first comment of its kind! In mid-August PayPal representatives caused me monetary damage by failing to perform and carry out their job duties timely or at all. After a month of attempts to get this resolved and make known the employees involved, in mid-September, after a 4-hour phone call, PayPal informed me they were to immediately follow-up to bring resolution to this issue along with many other that have and continue to occur when dealing with PayPal. Inclusive, an immediate call was to be received by PayPal "Upper Management" regarding the seriousness of the underlying issues and conduct of their employees. It is now late-November, MORE THAN 3-MONTHS since the originating incident, and more than 2-months since the 4-hour phone call that WAITING for PayPal "Upper Management" AND a Product Specialist from PayPal 's Site Support to contact me to follow-up. In this duration I have sent several emails to follow-up, each and every one ignored, NEVER to receive a single response; and I have made several phone calls, only to spend a minimum of 1-hour on the phone asking the same question again and again to be transferred to the appropriate entity, NEVER to be done, only to be disconnected -or- my concerns again noted reassured to be followed-up with a return call from PayPal "Upper Management", again, NEVER to be done. What does it take PayPal to respond and resolve as stated AND to recognize PayPal has serious customer service issues, or does PayPal have no concern for their reputation and or value their customers?? I want answers to these questions, and can assume many other customer do the same. We're listening PayPal. The clock is ticking...
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