Hi peg-L, and welcome to the forums!
I'd be happy to help you with some questions to narrow down the cause of the delay. For account-specific assistance from someone who can look at your individual transactions, you may want to give Customer Solutions a call.
Are you looking at a held refund (where a seller refunded a payment you made to them directly from the transaction), or a held payment that someone paid to you? These are two different scenarios that have entirely different causes and for which the answers are different. This topic is a discussion specific to held refunds. If you have questions or concerns about payment holds on payments that you've received, that discussion is ongoing in another board.
If the transaction in question is a held refund, what was the original date of the payment that you made to the seller? If you click the plus sign (+) in your transaction history, you can see when the withdrawal request was sent to your bank. If it is within 3-5 business days of today, then the clearing is still on schedule. If the payment is still processing, the possibility exists that there was a problem with the original funding source. You may wish to inquire with your bank.
If greater than 5 business days have passed and the above doesn't help narrow it down, I'd recommend contacting Customer Solutions.
I hope this helps!
Olivia
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