Hi SNAIL121, and welcome to the forums!
When you called to cancel your order, did you call PayPal or the merchant? PayPal cannot cancel your payment if it was sent to a valid address. Only the merchant can cancel/refund - and many will happily do that. If the merchant has not refunded the payment, please contact them directly to inquire. Sometimes they have everything cancelled in their own database, but have neglected to update PayPal. If you get a hold of someone there and let them know, they can log into PayPal and refund the payment. Then, as soon as the funds have completely cleared from your bank (if they haven't already), you will have access to the funds.
I hope this helps!
Olivia
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