I am seriously confused. A buyer bought an item, a very expensive item, from me and 2 months after the transaction took place, I received a chargeback notice. The buyer says their was duplicate payment requests to his credit card. I'm assuming that means he was charged twice by his credit card company. I was asked to provide proof and thought the issue at the time was he hadn't received the item, so I submitted all shipping documents. That turned out not to be the issue, he had received the item, but was charged twice. It doesn't make sense to me that there is any confusion about my role in this because Paypal can readily "see" on my account that I only have one payment request, via Paypal, and one payment made to me, via Paypal, for this transaction. Yet the money was taken back from me, and now it's in the credit card company's hands. Where would the duplicate payment request have come from? So now he has the item and his money back at this point. And it's an item that can't be returned, just one use. I really don't get why this is an issue at all, since Paypal has the same records I do? Not sure what to do next? Is it possible for buyers to just buy stuff and then ask for chargebacks, get their money back and get to keep the item with no questions asked and no protection for the seller?
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