I'm a journalist from Reuters and planning to look into this. Email me details of your complaints to richard.baum at reuters.com. I sold a laptop to someone who paid by PayPal and collected from me. PayPal initiated an investigation, unprompted by the seller, and says it will reverse the transaction unless the seller confirms receipt. The seller is not responding to my requests that he does so, presumably because he knows that he will get his money back and keep the goods if he does nothing. The PayPal person I spoke to on the phone says I should have read the guidelines that stipulate I should ship the goods.
... View more