PayPal Community

Olivia, unfortunately... this is the extent of the tracking confirmation from the US Post Office:   Label/Receipt Number: LC40 1053 195U S Class: First-Class Mail International Service(s): International Letter Status: Processed through Sort Facility Your item was processed through and left our KEARNY, NJ 07032 facility on January 19, 2011 at 2:55 am. The item is currently in transit to the destination. No further information is available for this item.   And I have the USPS cash register receipt showing this as a package going to Turkey, which cost me another $26.24 in addition to the $320 that this seller ripped me off for...   Now, of course nearly 6 weeks has passed... I know the seller must have received the package by now (I had another instance, where I shipped something back to a seller in Iceland and he got it in a week), but the seller is saying he did not..  I just don't think, based on what I have seen with PayPal's handling of the situation so far and closing my case, that there is any shot of getting this resolved... but if you think there is... just tell me how to reach Customer Solutions and I will give it a try... is there a link? Phone number? Email?    Thanks... ... View more

And once again, Olivia, you and PayPal misses the point...   UPS, Fedex and every other shipping service does not ship to Turkey from the US (as they cannot track shipments), only the US Post Office offers shipping... we checked... And the US Post Office only provides a tracking number to Turkey, via the Customs Form number... not to the final destination... its just NOT available.   You are asking for what is simply just NOT available...  Therefore, if these are your requirements, then buyers should not be allowed by PayPal to buy from countries, where returns cannot be guaranteed in the manner PayPal prescribes (or at least be warned)..as there is no way to meet your requirements on returns... those requirements are NOT available...and therefore not have the false assurance of buyer's protection.  So the opportunity of manipulation festers on...  predatory buyers can go about their fruadulent business  and the PayPal rhetoric perpetuates... I think that pretty much sums it up... ... View more

Hi Olivia,   I am going to have to agree to disagree with you on that one...   The only means of shipment (which by the way was also requested by the seller) was USPS.  I received a tracking number, the post office in such instances actually uses the US Customs Form Number, an individual number assigned to that shipment/package (so its unique)... unfortuantely that was the fullest extent of what was obtainable.  I explained that to PayPal, was able to confirm that the shipment entered Turkey and then that's where tracking ends (as you aptly noted)...  I explained all this detail to PayPal, who in turn responded by closing my case due to an invalid tracking number.  The tracking number was quite valid, unfortunately, the buyer protection is just not what PayPal talks it up to be...    Truth be told Olivia, this is just a "bad-seller" who, to add insult to injury, also rated me as a non-paying buyer, (which based on his comment alone, I should have gotten a refund, as he would not have shipped the merchandise if that were to be the case, which I also advised PayPal of), which I later had reversed with proof of payment.  Unfortuantely, this is a predatory seller, who can manipulate the system and take advantage of sellers, because of PayPal's gaps ...and shortfall on buyer protection in these instances...  it just allows him the ability to get away with this kind of fraud, and apparently, as I found out from trying to rectify this through PayPal, there is nothing I can do about it...  Unless you are going to tell me that the PayPal representative did not handle my grievance correctly?     ... View more

Well, now that I know that PayPal's buyer protection is not what they say it is, and they don't stand behind and protect your purchase... its a no brainer...  in fact, from this point forward I will avoid PayPal at all costs.  It's too bad too... we are in the technology business, and we had 6 clients that were looking to implement PayPal for their websites as merchants...  not going to happen now... we cannot reccomend them under any circumstance... as in reading and doing further research, there are significant exposure points for sellers too (and a lot of sellers appear to have been burned by PayPal)... and one of those clients does $100M in sales each year...that would have been a nice account for PayPal.   As far as my $300... I really don't care at this point, this was more about principles... as far as I am concerend, I learned something... not to trust PayPal... (and not be stupid again) ...consider it tuition... ... View more

Same thing happened to me... Sent USPS to Turkey with tracking to Turkey but not in the country... Provided all the docs to Paypal, and got a sorry we are closing your case -work it out with the buyer response... Buyer Protection is worthless... I am getting rid of PayPal... AMEX would have never done that... ... View more