PayPal Community

Hello all,   I really need your help.   I purchased some clothes on November from an online shop and paid with paypal, with my debit card (linked to my bank account). I never recceived the parcel and the seller refunded me via paypal on January 7th. Since I have paid with the debit card, the refund was automatically sent by paypal to the original payment method, my debit card. It usually takes about 4 days after I see that the payment was refunded to my paypal account, until the money is available at my bank account. But on January 8th, I lost my debit card and issued another. Now I a worry that since the refund will go to the cancelled debit card, I will not receive the money (the bank account is open, and the same one).    Since the debit card was in use and open on January 7th, when the refund was sent to my debit card by paypal, and got cancelled the next day, is it possible that the refund went through and the money will appear to my bank account shortly?   The status of the refund when I log in to my paypal account is ''complete''.   I spoke to my bank, they can't do anything since the card i closed. They told me to speak with paypal.   Please help me!   Thank you! ... View more

Hello all, I am really lost here. I have opened a case about a fake bag I bought and escalated it to a claim. Paypal asked me for an official authentication document to prove the bag is fake. I paid Authenticate4U and they indeed sent me a 9 pages PDF extract saying the bag is fake, analising the reasons. There is the authenticator signature, the service name, telephones, etc. I sent it to them and now they are saying this   We received your fax. However, the document provided does not meet our requirements. The signature appears to be on a different piece of paper than the document itself.  We require the signature to be on the document.     This is a 9 pages PDF file. I really can't understand what's wrong! Can you help me? Thanks! ... View more

Hello,   I have opened a casw with paypal because I received a fake bag from ebay and escalated it. Now I have to send an official authentication letter. They send me the fax number 08707 303 196. I will send it from Greece. Do I have to put a country code in front of the number, or send it to this number as it is?   TIA!   ... View more

Hello,    I would appreciate your help. On September 12th I purchased an ebay item and paid through paypal. My payment was uncalimed. After many messages with the seller, she found out that she has linked a wrong email address to her paypal account. So she could not see the payment. The payment in my account is uncalimed and I cannot cancel it, there is no cancel button at the actions column. Now the seller sent me a revised invoice, so I can pay. But I want my first unclaimed payment to be canceled and have my money back! What do I do?   Thank you! ... View more

Hello!   I was asked -among others- to provide paypal with a proof of my address, in order for my account limits to be raised. The address that I use, is my works address, and I don't get  any bills there. I can send a card statement, but since the bank have stopped to print and send statements to the card holders, I can only print the statement from my internet banking page. The problem is that it writes my address in greek. Does it matter? There is no way I have a paper verifying my address in english! What happens in this case, with people from other countries that don't have english for their language?   Thank you in advance!   ... View more