Please can anybody help me?
I received an email from trainline.com stating that a ticket had been purchased and paid with using my PayPal account I immediately logged in to PayPal and notified them that this is an unauthorised transactionand that I did not make this purchase. I waited for 2 days and have just received this reply from PayPal.
” We've investigated your unauthorised payment claim. We've reviewed your account and we're satisfied that your account is secure and there has been no access by a third party. For this reason, we're unable to proceed with your unauthorised payment claim. If you're unhappy with a particular purchase, we encourage you to work with your seller to find a resolution. If a product you purchased never arrived or was significantly not as described, you may be entitled to open a dispute in the Resolution Centre and be covered by our Buyer Protection.
Yours sincerely, Nurfarah PayPal “
There doesn’t seem to be any way of replying to the email address it came from and can’t find anyway of responding.
I 100% did not make the purchase. The train tickets are for Cheltenham to Birmingham and I live hundreds of miles away and have not been to either of those places for years.
I feel very let down by the reply I’ve received from PayPal as it makes it sound as if I’m not being truthful.
If if anybody can help I’d really appreciate it.
It’s very worrying to see first hand the lack of customer service that PayPal give their customers especially for an unauthorised transaction.
Thanks in advance!
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