TLDR: I lost $117.48 in eBay gift card value due to a technical error. Neither eBay nor PayPal wants to help. I purchased a $200 eBay eGiftcard and have redeemed $5.95. There should be $194.05 left on my card. In October 2016, when I checked my card balance, it showed the card only had $76.57 left. Shocked because I thought someone else had been using my gift card, I called eBay. Every time, they told me that they will investigate and I should call back after 2 weeks. Many calls and 2 months later, in December, eBay finally sent me a message. They said that due to technical error, money was deducted from my gift card. The message went: "This email was created for the update about your eBay Gift Card. Our Gift Card team investigate about the unknown charges on your Gift Card and they found out that you're being affected by a current site bug. We add your account on the affected members of eBay so that there information can be reviewed and will speed up the process of giving your refund. We will keep on giving you updates" In short, I lost $117.48 due to an eBay technical error. My card was deducted even though nobody was using it. It has been 1 month after getting that message, I still have not gotten my refund. Any phone call to eBay has resulted in "Call us back in 2 weeks!" When I contacted eBay on social media, they finally told me to contact PayPal. According to them, PayPal is in charge of eBay gift cards. When I contacted PayPal, surprise, I was told to contact eBay because it’s about an eBay gift card. I lost money due to no fault of my own. Yet, neither PayPal nor eBay is willing to help. I'm really frustrated and fed up with this. I’m at my wit’s end. All of my money was on that eBay gift card so I have not been able to buy anything since October. Any suggestions are greatly appreciated.
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