Thanks for the reply, but these steps didn't work for me still. I also got a similar reply from PayPal's tech support: Hello Rob,
Thank you for contacting PayPal Customer Support. My name is Maricela and I am happy to assist you with your account.
If you have a discounted rate for large volume shipping set up on your personal UPS account, you will not be able to get that same rate with PayPal shipping.
However, UPS does offer a special pricing program when shipping with PayPal.
You can enroll in the program simply by registering for a UPS account from your PayPal Shipping preferences. Here's how:
Go to the PayPal website and log in to your account.
Click "Profile."
Click the "Shipping Preferences" link.
Click "Remove UPS Information" if you have an older account registered.
Review information and click "Remove."
Click the "Add new or existing UPS account information link."
Under Choose Account Type, select I do not have a UPS Shipping Account.
Complete the page and click "Continue."
Complete the registration.
Here's how you can reprint a UPS shipping label:
Go to www.paypal.com and log in to your PayPal account.
Click "History" near the top of the page.
Find the original payment from the buyer.
Click "Details."
Click "Reprint Label" near the bottom of the "Transaction Details" page.
Click "Print Label."
Note:
If it hasn't been more than 24 hours since you created the label, you can reprint the shipping label.
If you've enabled the pop-up windows on your browser, or if you have a pop-up blocker installed on your computer, the label page won't open. You must disable the pop-up blocker before using our Print Label feature.
You cannot use the same label to ship more than one package.
Thanks for sharing your concerns with us. We value what you have to say, and we know situations like this can be difficult. If you have more questions, visit our Help Center by clicking "Help" in the top right corner of any PayPal page.
Sincerely,
Maricela
PayPal, an eBay Company Then I got the following from UPS (without having sent any tech support emails to them directly): Dear Customer,
On 11/20/2011 you requested enrollment in the UPS Special Pricing Program for eBay Sellers. The UPS Account Number you entered (2496W2) is already subject to a customized shipping agreement with UPS. Per the terms of the program, your UPS Account Number (listed above), is not eligible and can not be enrolled in the UPS Special Pricing Program for eBay Sellers.
If you would like to verify that the UPS Account Number listed above is covered by a customized shipping agreement with UPS, or if you have additional questions regarding your UPS service or account, please contact your UPS account representative or 1.800.PICK.UPS®.
Please see the FAQs for additional details on the following:
• Questions and Answers for the UPS Special Pricing Program for eBay Sellers
• Updating your eBay shipping calculator preferences
• Printing UPS shipping labels from My eBay
• Link to UPS WorldShip™
All UPS shipping services are governed by the UPS Rate and Service Guide and the UPS Tariff/Terms and Conditions of Service. Other terms may apply for UPS Freight and UPS Air Freight services.
UPS will continue to look for opportunities and solutions to help you meet your sales objectives on eBay. Thank you for your continued business. So this begins to address the situation for me. Up till now, PayPal has been totally unhelpful in helping us understand the nature of their problem. At least UPS is shedding light on the situation. I had been using a UPS account number that I had (apparently) created on UPS, not through PayPal. This still doesn't satisfactorily explain the cryptic explanation given on PayPal's site when attemting to use that account. As a fellow programmer, I can tell you that exception handling is woefully underused; this is an excellent example of an error that should have had a better output message to the user (perhaps "UPS account number not supported"?)! So, I deleted this one account number that was listed in my UPS profile. I then repeated the above steps many times. I then received 6 more confirmation emails from UPS, stating that I successfully created new UPS account numbers (all unique!). So this confirms for me that PayPal's UPS account number creation mechanism is indeed working. The true irony here is that PayPal is not able to then use those account numbers, for each time I go the same error: This User ID already exists.PayPal Shipping is not available. We apologize for the inconvenience.
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