Same issue has been happening to me since updating to IE9 several months ago. Obviously, the label printing is not compatible with the new browser. I just spoke with Paypal on the phone and the rep says "they are aware of the issue and working on it." Their history has been that they are slow to fix issues unless it directly affects money in. The workaround for me is simply to click ok as if it printed and then actually print the label - downside of that is that it doesn't always print correctly and I have to reprint the label with the reprint option instead of immediately after the mistake - just a nuisance, but tolerable - I am surprised to not see more solutions about this seeing as IE9 has been out for a long time. It is a tough issue to put into words that won't pull up all sorts of other non-related issues in a search! With eBay pushing its own label printing option, its another reason paypal will be on the "backburner" - and if all else fails you can always go directly to usps.com and print labels. The biggest issue with all of this is that the accounting ends up more tedious. Ebay's label printing does not show up with all of the details (like who it was shipped to) in the paypal transaction log, and the USPS.com site does not automatically enter the tracking info into eBay, so those options may not be desireable for everyone. I like IE9 so going back to IE8 or using another browser just to fix this quirk is not an option for me, though it is a valid one. As a side note- I hope someday paypal will either update their help pages again - it took several years before they upgraded from the 1 page of useless info to the more elaborate self-help tool with Sara - but that computer generated self-help "person" is pretty much useless. 9 out of 10 times I will end up with her reply saying my next answer will repeat my last answer or sorry I can not help you please ask another question LOL. Oh and with respect to having Paypal customer service checking THIS forum to answer problems, do not count on it - like MOST sites with a customer community help forum, its the community that chimes in and NOT the website developers - though they usually are moderator, this stuff relies on the help of other users to come up with solutions - calling or emailing paypal (ebay, facebook, msn, yahoo, comcast, and any other online service) directly is what will get them to know we are having issues with their services - not usually these forums.
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